Residential Support Officer – Monash University (Clayton Campus)

Location: 22a Wellington Road, Clayton VIC

CONSTANT proudly partners with major retailers and institutions across Australia. We are committed to integrity, excellence, innovation, and community, and we value cultural diversity and inclusion across our workforce.

We are currently seeking 2 x Residential Support Officers (RSOs) to join our team at Monash University, providing after-hours wellbeing and pastoral support to students living on campus.

About the Role

This is a wellbeing-focused position providing pastoral care, mental health awareness, and residential support to students. We’re seeking someone empathetic and professional who can build trust, maintain clear boundaries, and work as a seamless extension of the client’s daily operations.

Roster:

3 nights per week (working on a rotating roster) with another team member.

Working overnight shifts: 9:00pm – 6:00am (overnight shifts)

Examples of rotating rosters:

• Week 1: Monday, Friday, Sunday

• Week 2: Monday, Friday, Saturday

Classification: RSO Level 4 – Security Services Award

Key Responsibilities

·       Build positive rapport with students through approachable, friendly engagement

·       Provide after-hours wellbeing support and respond to student concerns

·       Conduct presence-based walkthroughs (non-enforcement, non-surveillance)

·       Assist with lockouts, general enquiries, and amenity access

·       Coordinate with on-call security or emergency services when required

·       Maintain accurate incident logs and reporting documentation

·       Support community-building and residential engagement initiatives

·       Liaise with university staff and residential life teams

·       Complete light administrative and concierge-style tasks

·       Collaborate with management, emergency services, and broader security teams

·       Uphold CONSTANT’s values: Integrity, Community, Collaboration, Excellence, and Inclusion

Who We’re Looking For

Professionals seeking to transition into a more community-oriented, student-focused environment.

It will beneficial if you have previously worked in allied health, education, youth work, hospitality, customer service, community services, multicultural support, or student support backgrounds.

Key Requirements

·       Current Victorian Security Licence (or equivalent interstate licence)

·       Nationally accredited First Aid & CPR certificates

·       Responsible Service of Alcohol (RSA)

·       Working With Children Check

·       Willingness to complete Trauma-Informed Care training and Mental Health First Aid

Why Join CONSTANT?

·       Meaningful work supporting the wellbeing of the next generation

·       Inclusive, diverse, and supportive team culture

·       Full training and ongoing professional development

·       Access to our comprehensive Employee Assistance Program

·       Stable rostered hours with opportunities for career progression

CONSTANT is an Equal Opportunity Employer. We encourage applications from people of all cultures, backgrounds, genders, identities, and abilities.

Apply Now

If you’re ready to bring your security experience — or your people skills — into a role where you can make a difference every shift, we’d love to hear from you.

Master Licences: NSW 000103752 | VIC 945-729-90S | QLD 4201411 | ACT 1702525 | SA 286519 | WA SA57652 | TAS 21785