Resident Support Officer - Australian National University - Canberra
Looking for a casual night security role that’s about supporting people? CONSTANT is partnering with Australian National University to deliver a student-focused safety serivce.
Looking for a Security Role with More Purpose?
If you’re an experienced Security Officer or a people-focused professional looking for more than patrols and door checks, this could be one of the most rewarding roles you’ll find.
CONSTANT is partnering with Australian National University (ANU) to deliver a modern, community-focused approach to safety—one that prioritises student welfare, wellbeing, and engagement within student accommodation.
In this role, you’ll use your security skills while also building genuine relationships and making a meaningful difference in the lives of students from Australia and around the world. You’ll become a trusted and approachable presence within a close-knit residential community.
Position Details
Location: Australian National University, Canberra
Employment type: Casual
Shifts: Night shifts only
Roster: Tuesday and Thursday
Shift times: 8:00pm – 4:00am
Female applicants are strongly encouraged to apply, in line with our commitment to safety, diversity, and inclusive support environments.
What You’ll Be Doing
Building rapport with students through positive, friendly engagement
Providing after-hours support and responding to wellbeing concerns
Conducting presence-based walkthroughs (non-enforcement focused)
Assisting with student lockouts, enquiries, and amenity access
Coordinating with on-call emergency or security services when required
Logging incidents and updates in reporting systems
Supporting student engagement and community-building initiatives
Liaising with university staff and residential life teams
Light administrative and concierge-style responsibilities
Who We’re Looking For
We’re interested in two types of candidates:
Experienced Security Officers seeking a more community-focused, people-centric role
People-focused professionals (e.g. community services, allied health, education, youth work, student support, multicultural services, hospitality or customer service) who hold a current ACT Security Licence
You’ll thrive in this role if you:
Communicate with empathy and professionalism
Remain calm, approachable, and composed under pressure
Enjoy helping others and building trust
Want your work to have genuine social impact
Have strong customer service experience
Are confident completing written reports
Are IT-competent and detail-oriented
Are willing to learn and develop
What You’ll Need!
ACT Security Licence - Must have
First Aid & CPR Certificate - willing to obtain
Responsible Service of Alcohol (RSA) - willing to obtain
Working with Vulnerable People Check (ACT) - willing to obtain
Willingness to complete Trauma-Informed Care and Mental Health First Aid training
Why Join CONSTANT?
Work with purpose, supporting students in a university environment
Be part of a diverse, inclusive, and supportive team
Receive full training and ongoing professional development
Access to a confidential Employee Assistance Program
Stable, consistent part-time night shifts
CONSTANT is an Equal Opportunity Employer
We value empathy, inclusion, and cultural diversity and encourage applications from all backgrounds.
As part of our commitment under the National Higher Education Code to Prevent and Respond to Gender-Based Violence, applicants will be required to complete relevant disclosures to support the safety of those we protect.
Master Licences:
NSW 000103752 | VIC 945-729-90S | QLD 4201411 | ACT 1702525 | SA 286519 | WA SA57652 | TAS 21785
Apply Now
If you’re ready to bring your security experience—or your people skills—into a role where you can make a difference every shift, we’d love to hear from you.
- Department
- Student Accommodation
- Role
- Residential Support Officers
- Locations
- Canberra